Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical shipping timeframe for furniture items?
Standard shipping for small decor takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
Do you offer fabric swatches for sofas and chairs?
Yes, we want you to feel confident in your choice. You can order up to five complimentary fabric swatches through our 'Request a Swatch' page to see how colors look in your unique lighting.
How do I track my Cherry Lane order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For large furniture, the delivery team will call you to schedule a specific arrival window.
Are your wood products sustainably sourced?
At Cherry Lane, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure long-term environmental sustainability.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.